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FAQ

Q. How do I place an order?

It depends on what you want. Have a look through the online shop – some leatherwork items can be bought directly from there in an array of colours and other options. The online shop can’t handle one-off items and/or anything that needs to be tooled or dyed to order, so you’ll have to contact me to discuss your needs.

For clogs, in all honesty the quickest way to order a pair and get onto the order book is just to contact me with as much information as you can, including:

  • Size (shoe size, and clog size if you know it)
  • Style (see the Shop section of the website – new styles will appear here when they become available)
  • Colour
  • Toe style (common or duck)
  • Bare wood, indoor rubbers or outdoor rubbers
  • Any fancy overtongues, crimping etc.

Q. How do I pay?

The online shop uses a PayPal checkout which means you can pay by PayPal or credit/debit card.

For orders that are not placed online (i.e. by phone, e-mail or in person), card payments aren’t available but BACS (preferred) and cheque payments are possible and these will be detailed on your invoice.

Unlike businesses that deliver next day, the lead times on my products generally mean that there’s plenty of time for bank transfers and cheques to clear before dispatching goods, so it’s all pretty flexible.

Q. How long after I order will I get my things?

A. This depends largely on the workload at the time – remember that almost everything is made entirely by hand from scratch – but 5-6 months is normal for clogs unless items happen to be in stock. Complex leatherwork orders take a similar time, but smaller leather items can be made fairly quickly and I keep some in stock e.g. guitar straps, tankard loops.

Lead times around Christmas, during the peak of festival season, and leading up to the eisteddfods are particularly challenging. If it’s urgent please say so before you order as sometimes things can be rushed through in an emergency!

Q. How much is postage?

For clogs, either £12 or £9 per pair depending on the size (and therefore weight) of the clogs.

Postage costs for items bought through the online shop are based on the biggest/heaviest/most valuable item in the order, and it’s worth your while ordering several items at once as this works out cheaper for postage. See Delivery for a bit more info.

Q. What about returns?

This is covered in the T’s and C’s.

Q. What kind of leather do you use?

See the How it’s made page for this kind of info.

Q. How do I look after my leather goods or clogs?

See the Care page for this kind of info.

Q. What if I have a question that isn’t on here?

Just ask it anyway! All the contact details you could wish for – and more – are here.